Answers to your most frequently asked questions are below. You can also contact us for any additional information you may desire.
Information About Rates
About our parking rates
The original “Quoted Rate” is for your entire parking stay. Any taxes and fees are shown on the checkout page.
When do I pay for my reservation?
You pay at the time of booking on the website using our secure checkout page.
How do I pay for my reservation?
Payments are processed with a credit card or debit card directly through Paypal. Paypal processes your payment using a secure site (ssl) which encrypts your data to avoid data theft.
I arrived early or I arrived late?
Your reservation is based on the times you scheduled on our website when you booked your reservation. Not the the arrival and departure times that are on your flight itinerary.
Change my Reservation
How do I change my reservation?
We offer a couple options to change your Reservation.
Send us an email by forwarding your original confirmation to firstname.lastname@example.org, type the word “change” in the Subject bar, enter your change request in the top portion of the message. Be sure to include full dates and times.
There are no service fees to change a reservation. However if a change results in more than a 50% refund, the refund amount is subject to a 10% cancellation fee.
I need to extend my reservation for a car already parked at the lot?
Follow the same steps as mentioned as above for changing a reservation. If you don’t have access to your original e-mail, send an e-mail with your reservation number and the requested date and time information. Please include the e-mail address used to make the original reservation. If you extend your stay and end up paying at the lot, you might be charged the non-discounted daily or hourly rates for those days. Any changes billed through our office will be at the web rates charged on your original reservation. You can E-mail us or call the office at 502-361-5008 for arrangements or instructions.
Our Cancellation Policy
How do I cancel my Reservation?
Send an email to us with your request. If it is a valid cancellation then the card you used to book the reservation will be credited. Cancellations are subject to a 10% Cancellation fee or $2.00, whichever is greater per our web terms.
How do I get to/from the airport and seaport?
We provide free shuttle service to and from Louisville International Airport.
What Drop Off & Pick Up Dates Should I Enter When Booking A Reservation For The Airport
How much time should I allow for parking my car and getting to my terminal?
Our parking facility is 1 mile the airport entrance. Unless otherwise stated on your on-screen or email confirmation, please arrive 15-20 minutes before the time you want to arrive at the airport terminal. For your time back to the parking lot, allow 15-30 minutes to get your baggage and ride the shuttle back to the parking lot from the time your flight lands. For international flights, add 1 hour for customs.
How much time should I add to my departure time for arriving at the parking lot?
Please allow extra time for check-in at the airport especially with the tightened security. Depending on time of your flight, and day of the week, the time varies from 1 ½ to 2 hours for domestic flights and 2 to 3 hours for international flights to check in at the terminal. We advise to check with the airport or your travel agent for more specific information.
Hours of Operation
When are we open?
Our parking lots are open 24 hrs a day 7 days a week.
Multiple or Over-Sized Vehicles
Want to park more than 1 vehicle?
If you need to park more than 1 car you simply repeat the steps as you did with the first car until all you vehicles have reservations.
Is The Parking Lot Close To the Airport?
Where is the parking lot located?
Our parking lot is within 1 mile from the airport.
Directions to the Parking Facilities
Where is your parking lot located?
You will receive both an on-screen and email confirmation. These contain the parking facility address, phone number, important information, and driving directions.
Parking Lot Security
Is my car safe at your parking lot?
The parking lot is fully lit and secure. The lot is open 24 hours a day. As with any parking lot, the parking operator is not responsible for any valuables that are left in your vehicle. You assume all risks through business conducted with Louisville Airport Parking. Furthermore, you agree not to hold Louisville Airport Parking liable for any loss or damage of any sort incurred as a result of any such business dealings or any other incidents as a result of contact originating from our web site.